Privacy Policy for Správa Sietí (spravaseti.live)

Last Updated: October 26, 2023

This Privacy Policy describes how Správa Sietí (referred to as "we," "us," or "our") collects, uses, and shares your personal information when you visit or use our website spravaseti.live (the "Site"). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This policy applies to all users of the Site, including visitors, registered users, and customers, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) as implemented in Slovakia.

Please read this Privacy Policy carefully. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by this policy. If you do not agree with any part of this policy, you must not use the Site. We may update this policy from time to time, and we will notify you of any material changes by posting the new policy on this page with an updated date.

1. Information We Collect

We collect information you provide directly to us, information automatically collected when you use the Site, and information from third parties. The types of information we collect include the following:

Personal Identification Information: This may include your name, email address, phone number, postal address, company name, and job title when you voluntarily submit such information through forms on the Site, such as contact forms, registration forms, or newsletter sign-ups.
Account Information: If you create an account on our Site, we collect your username, password, and any other information you provide during the registration process.
Usage Data: We automatically collect information about your interaction with the Site, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. This information helps us analyze trends, administer the Site, and improve user experience.
Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activities. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information. For more details, see our Cookie Policy below.
Communication Data: If you contact us via email, phone, or through our support channels, we may collect your communication details, including the content of your messages, to respond to your inquiries.
Payment Information: If you make purchases through the Site, we may collect payment details such as credit card numbers, billing addresses, and transaction history. However, we do not store payment information directly; it is processed by secure third-party payment processors who comply with PCI-DSS standards.
Demographic Information: We may collect demographic data such as your location (country, city), age range, and interests, which you may provide voluntarily or which we derive from usage patterns.

We do not knowingly collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data) unless you explicitly provide it and consent to its use.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Maintain Our Services: We use your information to operate the Site, process transactions, manage your account, and deliver the services you request, including technical support and customer service.
To Communicate With You: We may use your email address or phone number to send you administrative messages, updates about your account, security alerts, and responses to your inquiries. We may also send you marketing communications if you have opted in, with the option to unsubscribe at any time.
To Improve Our Site and Services: Usage data helps us understand how users interact with the Site, identify trends, and make improvements to functionality, content, and user experience. This includes analyzing which features are most popular and troubleshooting technical issues.
To Personalize Your Experience: We may use your information to customize content, recommendations, and advertisements based on your preferences and past interactions with the Site.
To Comply With Legal Obligations: We process your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, such as tax reporting or fraud prevention.
To Protect Our Rights and Property: We use your information to enforce our terms of service, protect our legal rights, prevent misuse of the Site, and investigate potential violations.
For Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, and we will notify you of any change in control.

We only process your personal data where we have a lawful basis, such as your consent, performance of a contract, compliance with a legal obligation, or our legitimate interests (e.g., improving our services, preventing fraud).

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers: We engage trusted third-party vendors to perform services on our behalf, such as hosting, analytics, payment processing, email delivery, customer support, and marketing. These providers have access to your personal data only to perform these tasks and are contractually obligated to protect your information.
Legal Authorities: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process, or to enforce our policies, protect our rights, or ensure the safety of others.
Business Partners: We may share aggregate or anonymized data with partners for research, advertising, or co-marketing purposes. We do not share personally identifiable information for their own marketing purposes without your consent.
Affiliates: We may share your information with our parent company, subsidiaries, or affiliates for internal business purposes consistent with this policy.
Public Forums: If you choose to post information on public areas of the Site (e.g., comments, forums), such information is visible to other users and the public. We are not responsible for how third parties use that information.
With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell your personal information to third parties for their own marketing purposes without your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the Site. Cookies are small text files stored on your browser that help us remember your preferences, track usage, and improve functionality. We use the following types of cookies:

Essential Cookies: These are necessary for the Site to function properly, such as enabling login, session management, and security features. Without these cookies, some services may not be available.
Analytics Cookies: These cookies help us understand how visitors interact with the Site by collecting information about pages visited, time spent, and error messages. We use tools like Google Analytics to analyze this data and improve our services.
Functional Cookies: These cookies remember your preferences (e.g., language, region) to provide a personalized experience.
Advertising Cookies: These cookies are used to deliver relevant ads to you based on your browsing behavior. They may also limit the number of times you see an ad and measure the effectiveness of campaigns.
Session Cookies: These are temporary cookies that expire when you close your browser.
Persistent Cookies: These remain on your device for a set period or until you delete them.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but this may affect the functionality of the Site. We also provide a cookie consent management tool on the Site for you to choose your preferences. For more information, please review our Cookie Policy, which is available on the Site.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (e.g., tax, accounting, or legal obligations). Specifically:

Account Data: We retain your account information for as long as your account is active. If you close your account, we may retain certain data for a reasonable period to comply with legal requirements, resolve disputes, or enforce agreements.
Usage Data: We retain aggregated usage data for up to 24 months for analytics purposes. Personal identifiers may be removed after 12 months.
Communication Data: We retain records of communications (e.g., emails, support tickets) for up to 6 years to handle future inquiries or legal claims.
Cookie Data: Cookies are retained according to their expiration dates, which vary from session-based to up to 2 years for persistent cookies.
Legal Compliance: We may retain certain data for longer periods if required by Slovak or EU regulations, such as for taxation or anti-fraud purposes.

When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

Encryption of data in transit using SSL/TLS protocols.
Secure storage of data on servers with firewalls and access controls.
Regular security audits and vulnerability assessments.
Employee training on data protection best practices.
Limited access to personal data to only those employees who need it for their job functions.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. In the event of a data breach, we will comply with legal requirements to notify affected individuals and relevant authorities within the required timeframes.

7. Your Rights

Under applicable data protection laws, including the GDPR, you have the following rights regarding your personal information:

Right to Access: You have the right to request a copy of the personal data we hold about you, along with information about how we use it.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal data, subject to certain exceptions (e.g., legal obligations).
Right to Restrict Processing: You have the right to request that we limit the processing of your data in certain circumstances, such as contesting accuracy or objecting to processing.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to processing of your data for direct marketing purposes or based on our legitimate interests.
Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Right to Complain: You have the right to lodge a complaint with a supervisory authority, such as the Slovak Data Protection Authority (Úrad na ochranu osobných údajov Slovenskej republiky), if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details provided in Section 13. We will respond to your request within one month, unless the request is complex or you have made multiple requests, in which case we may extend the response time by up to two months.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own, including countries outside the European Economic Area (EEA). These transfers may occur when we use service providers located in jurisdictions with different data protection laws. We ensure that such transfers are subject to appropriate safeguards, such as:

Standard Contractual Clauses (SCCs) approved by the European Commission.
Binding Corporate Rules (BCRs) for intra-group transfers.
Compliance with the EU-U.S. Data Privacy Framework or other adequacy decisions by the European Commission.

By using the Site, you consent to the transfer of your data to countries that may not have the same level of data protection as your home country, subject to the safeguards described. We will take all reasonable steps to ensure your data is treated securely and in accordance with this policy.

9. Third-Party Links and Services

Our Site may contain links to third-party websites, plugins, or services that are not owned or controlled by us. This includes social media buttons, payment gateways, and analytics tools. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information. The inclusion of a link does not imply endorsement of the linked site or service.

We use the following third-party services that may collect your data:

Google Analytics: For website analytics. Google’s privacy policy is available at https://policies.google.com/privacy.
Stripe or PayPal: For payment processing. Their privacy policies explain how they handle payment data.
Mailchimp: For email marketing communications. Mailchimp’s privacy policy is available at https://www.intuit.com/privacy/.
Cloudflare: For content delivery and security. Cloudflare’s privacy policy is available at https://www.cloudflare.com/privacypolicy/.

We do not control these third parties’ data practices, and we recommend you review their policies separately.

10. Children's Privacy

Our Site is not intended for individuals under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect or solicit personal information from children. If we become aware that a child has provided us with personal data without parental consent, we will take steps to delete such information as soon as possible. If you believe a child has provided us with personal data, please contact us immediately at the email address below.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of material changes by posting the new policy on this page with an updated effective date. We may also provide additional notice through the Site or via email. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

12. Cookie Policy (Detailed)

This section provides more detailed information about the cookies we use on spravaseti.live.

What are Cookies? Cookies are small text files that are placed on your device when you visit a website. They help the website remember your actions and preferences over time.

Types of Cookies We Use:

Strictly Necessary Cookies: These are essential for the Site to function correctly. They include session cookies that enable you to log in, navigate, and use secure areas. Without these cookies, the Site cannot operate properly.
Performance Cookies: These cookies collect information about how you use the Site, such as which pages you visit most often. This data helps us improve the Site’s performance and user experience. They do not collect personally identifiable information.
Functionality Cookies: These remember choices you make (e.g., language, region) and provide enhanced features. They may also be used to remember your username for future visits.
Targeting/Advertising Cookies: These are used to deliver ads relevant to you and your interests. They may also limit the number of times you see an ad and help measure campaign effectiveness. These cookies may be placed by third-party advertising networks.
Third-Party Cookies: Some cookies are placed by third-party services that we use, such as Google Analytics, Facebook Pixel, or YouTube. These services have their own cookie policies.

How to Manage Cookies: You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but this may affect some features of the Site. For example, disabling cookies may prevent you from logging in or using certain services. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on (available at https://tools.google.com/dlpage/gaoptout). For more information about cookies, visit www.allaboutcookies.org.

We also provide a cookie consent banner on the Site where you can select your preferences. By continuing to use the Site without adjusting your settings, you consent to the use of cookies as described in this policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following details:

Email: privacy@spravaseti.live
Postal Address: Správa Sietí, Letná 123, 040 01 Košice, Slovakia
Phone: +421 912 345 678
Data Protection Officer (DPO): If applicable, you may contact our DPO at dpo@spravaseti.live.

We are committed to resolving your privacy concerns promptly. If you are not satisfied with our response, you have the right to lodge a complaint with the Slovak Data Protection Authority (Úrad na ochranu osobných údajov Slovenskej republiky), Hraničná 12, 820 07 Bratislava 27, Slovakia, or at https://dataprotection.gov.sk.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Slovak Republic and the European Union’s General Data Protection Regulation (GDPR). Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of Košice, Slovakia, unless otherwise required by law.

15. Acknowledgment

By using the Site, you acknowledge that you have read, understood, and agree to this Privacy Policy. You also agree to the collection, use, and sharing of your information as described herein. If you do not agree, please discontinue use of the Site immediately.

This Privacy Policy was created with reference to standard GDPR practices and Slovak legal requirements. We are committed to transparency and protecting your data rights.